Return & Refund Policy

Last updated: June 11, 2025

Thank you for using TIPITY AI, operated by Tipitylabs. This policy explains our practices regarding purchases made through the Service.

Digital Products

TIPITY AI sells digital credit packs used to generate AI images. Due to the nature of digital goods that are consumed immediately upon use, all sales are final once credits have been added to your account.

No Refunds

All purchases of credit packs are non-refundable. Once a purchase is completed and credits are added to your account, we cannot offer a monetary refund, exchange, or return. This applies to purchases made through Stripe (web) and Google Play (Android).

By completing a purchase, you acknowledge that:

You are purchasing non-refundable digital credits
Credits are consumed when you generate an image
Unused credits are forfeited upon account deletion
Credits have no cash value and cannot be transferred

Exceptions

Refunds may be issued at our sole discretion in the following circumstances:

Duplicate charges: If you were charged multiple times for the same purchase due to a technical error
Credits not delivered: If payment was processed but credits were never added to your account and our team cannot resolve the issue
Required by law: Where applicable consumer protection laws in your jurisdiction mandate a refund right

Failed Generations

Credits are only deducted when an image is successfully generated. If a generation fails due to a server error, API failure, or timeout, credits are not deducted. If you believe you were incorrectly charged, contact support with the approximate time and prompt used — we will investigate and restore credits if a system error is confirmed.

Google Play Purchases

For purchases made through Google Play, Google's refund policies may also apply. You may request a refund through Google Play within their specified timeframe. Tipitylabs is not responsible for refund decisions made by Google.

Account Deletion

If you delete your account, any remaining unused credits are permanently forfeited. No refund will be issued for unused credits at the time of account deletion.

Contact Us

Questions about this policy or believe you are entitled to a refund? Contact us at support@tipitylabs.com. Please include your account email and a description of the issue. We will respond within 5 business days.