We're here to help! If you have any questions, encounter any issues, or have feedback, please reach out.
We aim to respond to all inquiries within 24–48 business hours.
You use one credit to generate one image. New users receive 2 free credits. Additional credits can be purchased from the 'Purchase Credits' menu. Our system automatically refunds credits for any failed image generations.
No. Tipity AI never adds a watermark to any generated or edited image, whether you're using your free credits or purchased ones — every image is delivered clean at full resolution.
Please allow a few minutes for the transaction to process. If your credits still don't appear after 15 minutes, email us at support@tipitylabs.com with your account email and transaction details (Stripe receipt or payment email) and we will investigate immediately.
As per our Return Policy, all sales of digital credit packs are final and non-refundable. If a credit was not refunded correctly after a failed generation, please contact support.